Portfolio Administration Services

Comprehensive Portfolio Administration for Diverse Asset Classes

Concord Servicing provides a full suite of Portfolio Administration Services that streamline borrower management, strengthen compliance, and ensure transparent performance reporting. These offerings help lenders, originators, and investors maintain borrower satisfaction while meeting governance standards and improving operational efficiency. Servicing delivers end-to-end servicing solutions—including primary, backup, master, and sub-servicing—for a broad range of consumer and commercial portfolios. From solar and home improvement loans to commercial equipment finance and vacation ownership, our servicing platforms help clients protect performance, ensure compliance, and scale with confidence.

Service Offerings

First-Party & Third-Party Primary Servicing
Comprehensive loan and lease administration for lenders and investors. White-labeled, first-party servicing preserves brand relationships, while independent third-party servicing provides neutral governance, cash flow management, and reporting integrity.

Account Management
Full lifecycle borrower account oversight—from onboarding and maintenance to hardship programs—delivering accurate data, superior customer experiences, and investor-grade compliance.

Collections & Recovery (via Blackwell Recovery)
Industry-leading early- and late-stage collections supported by licensed operations, dedicated compliance officers, and PCI/SOC-certified technology. Maximizes recoveries while protecting borrower relationships and investor trust.

Payment Processing
Secure, multi-channel payment acceptance and reconciliation across ACH, cards, lockbox, and digital portals. Ensures timely borrower remittances, transparent cash flows, and reduced operational errors.

Compliance Management
Dedicated compliance oversight embedded into every function. Covers CFPB, FDCPA, FCRA, Regulation F, and state-specific rules. Includes audits, training, exception reporting, and SOC/PCI certifications for risk mitigation.

Reporting & Analytics
Loan-level and portfolio-level reporting with built-in compliance metrics. Provides investors, trustees, and rating agencies with transparent dashboards, waterfall analysis, early warning indicators, and exception reports.

Key Benefits Across Portfolio Administration:

• Transparency & Trust – Provides borrowers, investors, and trustees with reliable, auditable account and performance data.

• Operational Efficiency – Automates workflows across servicing, collections, and reporting to reduce costs and errors.

• Compliance & Governance – Embeds regulatory oversight and SOC/PCI certifications into every process.

• Scalability & Flexibility – Supports growth across asset classes and market cycles without increasing resource strain.

• Borrower Experience – White-labeled, multi-channel servicing improves borrower satisfaction while preserving investor confidence.