Automotive Loan & Lease Servicing | Concord Servicing Experts

Scalable Servicing Solutions for Automotive Financing

The automotive financing market continues to evolve—spanning new/used vehicle loans, leases, subscription programs, mobility financing, and service contract financing. Servicing this asset class requires tailored workflows for vehicle lifecycle management, remaining-useful-life considerations, trade-in or upgrade cycles, insurance/maintenance coordination and default recovery. At Concord Servicing, our platform is structured to serve automotive-finance originators and investors with high-performance, scalable servicing solutions.

Key Features:

Onboarding & contract data ingestion: vehicle make/model/year, VIN, term schedule, residual value (for leases), upgrade/trade-in options.
Billing & payment processing: monthly payments, step-up or balloon payments, residual/lease-end settlement, service-contract bundling.
Collateral/vehicle tracking & lien management: VIN tracking, UCC filings, insurance verification, maintenance schedule monitoring, trade-in/refinance pathways.
Upgrade/trade-in coordination: borrower support for upgrade/lease-end options, refinancing, vehicle turn-in logistics.
Customer service & support: borrower portal, payment inquiries, early-upgrade requests, trade-in scheduling, service contract interactions.
Delinquency management & recovery workflows: early intervention based on mileage, maintenance lapses, trade-in delays, and repossession coordination.
Investor reporting & portfolio analytics: lease residual performance, loan charge-off trends by vehicle class, upgrade/refinance incidence, maintenance cost trends.
Compliance & audit readiness: consumer-auto financing laws, state leasing regulation, insurance, and GAP product coordination.

Key Benefits:

Automotive asset-class expertise: We understand the vehicle financing lifecycle —from origination to upgrade/trade-in to disposition.
Better upgrade/trade-in transition: With servicing workflows designed for upgrade events, we support borrower retention and portfolio life-cycle optimization.
Superior borrower experience: Portal and servicing support tailored to vehicle-owner expectations (e.g., clear payment options, upgrade/trade-in scheduling) lead to higher satisfaction and lower attrition.
Enhanced risk management: Through collateral tracking (VIN, mileage, maintenance) and upgrade/refinance workflows, we reduce residual and vintage risk.
Scalable servicing infrastructure: Outsource the operational burden and focus on auto-finance originations, partnerships, and growth.
Data insights to inform decision-making: Lease residual management metrics, vehicle-class default trends, and upgrade program performance.
Investor-ready servicing framework: Transparent reporting and structured processes supporting automotive financing securitizations, program portfolios, and institutional investors.

What We Do: End-to-End Credit Administration

We provide end-to-end credit administration services designed to connect investors, originators, and consumers.

Our workflow ensures seamless portfolio management, compliant servicing, and trusted results across every stage

of the credit lifecycle.

Investors

Fund

Originators

Borrowers/
Consumers

Deal-level credit administration

backup servicing
master servicing
collateral management
custodial services
verification agent
calculation agent
borrowing base verification
funds administration
investor reporting

Deal-level portfolio administration

first-party and third-party primary servicing
account management
collection and recovery
payment processing
compliance management
reporting and analytics

Custom Solutions for Unique Loan Dynamics

Our clients span industries where reliable credit administration is essential. Concord provides customized solutions for investors, originators, and service providers in home improvement, solar, vacation ownership, and capital markets.

commercial / equipment

home improvement / energy efficiency

solar

vacation ownership

fintech / BNPL

specialty vehicle / power sports

educational certification programs

elective medical

subscription & settlement programs

Foundational Technology Innovation

Technology is at the core of Concord’s services. With Concord Link, AI-driven insights, and built-in compliance systems, we deliver secure, efficient, and transparent portfolio management.

Stable and Performant Platform with Distinct Value Proposition

• Purpose-built, highly configurable, and flexible platforms, battle-tested in serving specialty end-markets.
• Proven ability to meet client needs across varied asset types and delivery models at scale.
• Modernized architecture with continued investment in features.
• Functionality and value-added capabilities.

Next-Gen Technology Significantly Expanding Value Proposition

• Best-in-class technology platform informed by review of competitive solutions and built for specialty lending markets.
• Modern architecture enables lower costs and greater efficiency for new product development and new market entry.
• Extensive configuration and scripting capabilities enabling faster implementations.

Why

Concord brings decades of expertise, cutting-edge technology, and a proven track record of delivering exceptional results for clients across industries. Our commitment to reliability, innovation, and customer success makes us the partner of choice.