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Capital Administration Services

Overview

Concord Servicing delivers a comprehensive suite of Capital Administration Services that provide accuracy, independence, and transparency across structured finance, private credit, and capital markets facilities. From collateral verification to investor reporting, Concord acts as the trusted third party that ensures transactions run smoothly, risks are mitigated, and investors have the confidence to commit capital.

Our integrated solutions span the entire lifecycle of a transaction, servicing oversight, document custody, data verification, borrowing-base management, calculation of waterfalls, fund administration, and investor reporting. Together, these services form the control layer that capital markets and private credit participants increasingly require for governance, compliance, and risk management.


Our Capital Administration Services

Backup Servicing

Contingency servicing to ensure continuity in the event of servicer disruption.

  • Rapid onboarding of portfolios if primary servicer fails or exits.
  • Maintains parallel systems for data integrity and readiness.
  • Provides investor confidence in uninterrupted cash flow.
  • Benefit: Protects facility stability and investor returns with a proven continuity plan.

Collateral Management

Ongoing oversight and administration of collateral pools.

  • Tracks collateral movements, substitutions, and releases.
  • Monitors eligibility status, concentrations, and performance.
  • Ensures compliance with facility documentation.
  • Benefit: Provides real-time visibility into collateral performance, preserving facility strength and investor security.

Custodial Services

Secure safekeeping of financial documents and collateral records.

  • Stores original loan/lease agreements and supporting files.
  • Maintains auditable chain of custody.
  • Offers digital access and eVault capabilities.
  • Benefit: Protects enforceability, streamlines audits, and supports investor trust in capital markets transactions.

Verification Agent

Independent oversight of collateral data, performance metrics, and covenant compliance.

  • Validates loan tapes and borrower data against documentation.
  • Independently recalculates tests and triggers.
  • Identifies exceptions and reports breaches promptly.
  • Benefit: Reduces reliance on self-reported data, protects investors, and enhances transparency.

Calculation Agent

Accurate, independent performance testing and cash-flow allocations.

  • Performs monthly waterfall calculations and distributions.
  • Prepares investor/lender reports.
  • Monitors OC/IC tests, delinquency ratios, and concentration limits.
  • Benefit: Provides investors with trusted, auditable reporting that reduces disputes and builds confidence.

Borrowing-Base Verification

Independent recalculation of borrowing bases to prevent over-funding.

  • Tests asset eligibility against facility criteria.
  • Recomputes advance rates and haircuts.
  • Reviews draw requests and issues exception reports.
  • Benefit: Ensures borrowing capacity is always supported by conforming collateral, protecting investors from excess advance risk.

Fund Administration

Independent administration and reporting for funds and private credit vehicles.

  • NAV calculation, fee administration, and capital account management.
  • Oversight of fund cash flows and reconciliations.
  • Preparation of periodic investor statements and compliance reporting.
  • Benefit: Improves transparency, reduces operational risk, and supports LP/investor governance requirements.

Investor Reporting

Timely and accurate reporting tailored to investor and regulatory requirements.

  • Monthly and quarterly investor statements.
  • Detailed loan-level and portfolio performance reporting.
  • Custom dashboards for rating agencies, trustees, and investors.
  • Benefit: Builds confidence through transparency, improves marketability, and simplifies investor communications.

Why Concord

  • End-to-End Oversight – From verification and custody to fund administration and investor reporting.
  • Asset-Class Expertise – Consumer finance, equipment leasing, renewable energy, elective medical, specialty lending, and fintech portfolios.
  • Investor-Focused Governance – Aligned with trustee, fund, and rating agency requirements.
  • Continuity & Confidence – Backup and master servicing capabilities ensure uninterrupted performance.
 

What We Do: End-to-End Credit Administration

We provide end-to-end credit administration services designed to connect investors, originators, and consumers. Our workflow ensures seamless portfolio management, compliant servicing, and trusted results across every stage of the credit lifecycle.

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Investors

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Fund

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Originators

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Borrowers/
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Custom Solutions for Unique Loan Dynamics

Our clients span industries where reliable credit administration is essential. Concord provides customized solutions for investors, originators, and service providers in home improvement, solar, vacation ownership, and capital markets.

 
 

Foundational Technology Innovation

Technology is at the core of Concord’s services. With Concord Link, AI-driven insights, and built-in compliance systems, we deliver secure, efficient, and transparent portfolio management.

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Stable and Performant Platform with Distinct Value Proposition

  • Purpose-built, highly configurable, and flexible platforms, battle-tested in serving specialty end-markets.
  • Proven ability to meet client needs across varied asset types and delivery models at scale.
  • Modernized architecture with continued investment in features.
  • Functionality and value-added capabilities.

Next-Gen Technology Significantly Expanding Value Proposition

  • Best-in-class technology platform informed by review of competitive solutions and built for specialty lending markets.
  • Modern architecture enables lower costs and greater efficiency for new product development and new market entry.
  • Extensive configuration and scripting capabilities enabling faster implementations.

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Concord brings decades of expertise, cutting-edge technology, and a proven track record of delivering exceptional results for clients across industries. Our commitment to reliability, innovation, and customer success makes us the partner of choice.

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Over 30 Years

Leveraging 30+ years of experience, we deliver unparalleled expertise, fostering long-lasting partnerships and innovative loan servicing solutions.

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Award Winning

Experience award-winning excellence in loan servicing, consistently surpassing expectations and fostering successful client relationships.

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Omni-Channel Communications

Omni-channel communications for seamless interactions, elevating customer experience, and boosting engagement across platforms.

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Affiliations

We partner with leading industry organizations to uphold the highest standards of service, compliance, and innovation.

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