Compliance Management Services

Comprehensive Compliance Management for Loan and Lease Portfolios

Concord Servicing’s Compliance Management services ensure that every aspect of loan and lease servicing is performed in strict adherence to regulatory requirements, industry standards, and investor expectations. With a dedicated compliance team and decades of servicing experience, Concord helps lenders, originators, and capital markets participants safeguard against regulatory risk while maintaining transparency and trust.

As federal and state regulations evolve—covering consumer protection, data security, debt collection, and financial reporting—Concord provides the oversight, monitoring, and governance framework needed to keep portfolios compliant and investors confident.

Key Features:

• Regulatory Oversight & Monitoring: Continuous monitoring of CFPB, FDCPA, FCRA, Regulation F, and state-specific rules to ensure alignment with current requirements.
• Policy Development & Enforcement: Creation and implementation of servicing and collections policies that align with legal and ethical standards.
• Dedicated Compliance Officers: On-staff compliance leadership to oversee internal audits, training, and regulatory updates.
• Audits & Reviews: Internal and third-party audits to verify adherence to SOC 1 Type 2, SOC 2 Type 2, PCI DSS Level 1, and other industry standards.
• Training & Education: Ongoing compliance training for staff across servicing, collections, payment processing, and account management functions.
• Exception & Risk Reporting: Detailed exception tracking and escalation processes to ensure issues are identified and remediated quickly.
• Integration with Servicing Functions: Compliance embedded directly into Account Management, Collections & Recovery, Payment Processing, and Investor Reporting.

Key Benefits:

• Regulatory Confidence
  Ensures that all servicing activities meet federal and state requirements, reducing the risk of fines, litigation, or reputational harm.
• Operational Integrity
  Embedded compliance controls strengthen governance and provide assurance to trustees, rating agencies, and investors.
• Audit Readiness
  Comprehensive documentation and SOC-compliant systems ensure smooth regulatory examinations and third-party audits.
• Risk Mitigation
  Identifies and addresses potential compliance gaps before they impact operations or portfolio performance.
• Transparency & Trust
  Detailed reporting and proactive compliance management enhance confidence among investors, regulators, and borrowers.
• Scalability & Adaptability
  Compliance infrastructure adapts as portfolios expand into new asset classes, geographies, or capital markets structures.