First-Party and Third-Party Primary Servicing

Comprehensive First-Party and Third-Party Loan Servicing Solutions

Concord Servicing’s Primary Servicing solutions provide full loan and lease administration for originators, lenders, and investors. Whether acting as a first-party servicer (on behalf of the originator/lender) or as a third-party servicer (independently administering portfolios for investors and capital markets participants), Concord ensures accurate payment processing, borrower management, and investor reporting.

With more than three decades of servicing expertise across diverse asset classes—consumer loans, equipment finance, renewable energy, elective medical, vacation ownership, and specialty finance—Concord delivers scalable operations, compliance assurance, and technology-enabled servicing that meets the needs of both retail borrowers and sophisticated institutional investors.

Key Features:

First-Party Servicing (on behalf of the lender/originator):

• Customer communications and account management under lender’s brand.
• Payment processing, billing, and collections with full compliance coverage.
• Loan modifications, restructures, and workout support.
• Reporting and analytics tailored to internal lender requirements.
• White-labeled borrower portals and digital servicing tools.

Third-Party Servicing (independent administration):

• Acting as a neutral, independent servicer for investors, trustees, or warehouse providers.
• Full administration of borrower accounts, collections, and cash management.
• Regulatory compliance monitoring, CFPB/FDCPA alignment, and investor governance.
• Loan/lease performance reporting aligned with investor, trustee, and rating agency requirements.
• Integration with custodial, verification, and backup servicing frameworks for capital markets.
  
  

Key Benefits:

• Continuity & Expertise
  Leverage Concord’s proven servicing platform and 30+ years of experience to manage loan portfolios efficiently and compliantly.
• Scalable Operations
  Expand servicing capacity without building costly in-house infrastructure, ensuring rapid adaptability to growth or market shifts.
• Enhanced Borrower Experience
  White-labeled servicing ensures seamless customer interaction and stronger brand loyalty while maintaining operational excellence.
• Compliance & Governance
  Independent, third-party servicing provides confidence to rating agencies, trustees, and investors by aligning with structured finance best practices.
• Transparency & Investor Confidence
  Detailed reporting, strong controls, and integration with capital markets services (Backup Servicing, Master Servicing, Custodial, Verification Agent) strengthen market trust and execution.
• Multi-Asset Class Coverage
  Expertise across consumer loans, solar/home improvement, elective medical, powersports, vacation ownership, and fintech portfolios.