Payment Processing Services

Secure, Scalable, and Compliant Payment Processing Solutions

Concord Servicing’s Payment Processing services provide lenders, originators, and investors with secure, efficient, and compliant management of borrower payments. By combining automated payment platforms with robust reconciliation and compliance controls, Concord ensures timely, accurate cash flows that support both borrower satisfaction and investor confidence.

From billing and remittance to settlement and reporting, Concord handles the full lifecycle of payment transactions across loan and lease portfolios. With a technology-enabled infrastructure and more than three decades of servicing experience, Concord helps clients streamline operations, reduce errors, and maintain compliance with industry regulations.

Key Features:

• Multi-Channel Payment Options: Support for ACH, debit/credit card, checks, lockbox, wire, mobile payments, and online borrower portals.
• Automated Billing & Invoicing: Generation and distribution of statements and invoices through digital and traditional channels.
• Cash Flow & Remittance Management: Collection, allocation, and disbursement of payments to investors, lenders, and other stakeholders.
• Reconciliation & Exception Handling: Automated reconciliation of payment files and resolution of mismatched or failed transactions.
• Secure Payment Infrastructure: PCI DSS Level 1 certified systems, encryption, and fraud-prevention protocols to protect borrower and investor data.
• Integration with Servicing & Reporting: Seamless integration with Account Management, Collections & Recovery, and Investor Reporting for an end-to-end servicing solution.

Key Benefits:

• Reliable Cash Flow: Ensures accurate and timely borrower remittances, protecting liquidity and investor distributions.
• Borrower Convenience & Experience: Multi-channel payment options improve customer satisfaction and reduce delinquencies.
• Operational Efficiency: Automated workflows and reconciliations reduce manual effort, errors, and costs.
• Regulatory & Compliance Alignment: PCI-compliant processes and SOC-certified infrastructure provide confidence in data security and regulatory adherence.
• Transparency & Auditability: Real-time reporting and clear audit trails support investor governance and regulatory oversight.
• Scalability: Robust infrastructure accommodates growth in transaction volumes across asset classes and markets.