Vacation Ownership Loan Servicing | Concord Servicing Experts

Specialized Servicing Solutions for Vacation Ownership Financing

Vacation ownership financing—covering timeshares, fractional ownership, resort-club financing, and related membership/usage models—demands a servicing partner that understands membership dynamics, seasonal payment patterns, upgrade/maintenance cycles, and bespoke borrower interactions. At Concord Servicing, we deliver specialized servicing solutions geared for vacation-ownership portfolios, enabling originators and owners to deliver seamless borrower/member experiences while maintaining operational efficiency.

Key Features:

Contract boarding & member data ingestion: ownership share, usage rights, upgrade paths, internal resort/club fees, payment schedule.
Billing & payment processing: recurring membership/maintenance fee billing, usage-based charge reconciliation, secondary upgrade financing.
Member servicing & support: dedicated member portal, scheduling/usage assistance, billing inquiries, upgrade financing options, resale/trade-in coordination.
Delinquency management & membership risk workflow: handling deferred payments, late usage fees, seasonal defaults, and communication tailored to vacation-ownership scenarios.
Upgrade/upgrade-financing coordination: tracking member transitions to higher-tier shares, financing of upgrade payments, integration with resort/club operations.
Resale/trade-in and remarketing coordination: tracking membership transfers, resale pool performance, assessment of membership-value risk.
Investor reporting & analytics: membership fee collection metrics, delinquency by usage tier, upgrade financing performance, portfolio attrition/resale metrics.
Compliance & audit readiness: adherence to timeshare/tourism-finance regulations, state consumer-protection laws, membership contract documentation.

Key Benefits:

Vacation-ownership specialization: We understand the unique payment profiles, seasonal usage patterns, and upgrade dynamics of this asset class.
Enhanced member experience: Dedicated servicing for members—making billing, usage scheduling, upgrades, and communication seamless—improves retention and satisfaction.
Data-driven insights: Portfolio metrics tailored to vacation ownership help you monitor membership performance, attrition, upgrade financing, and resale value risk.
Operational scalability: Outsource back-office, billing, and servicing infrastructure so you can focus on resort/club partner relationships, member acquisition, and growth.
Risk mitigation: Early detection of payment or usage deviations allows proactive intervention before membership attrition results in losses.
Investor-friendly: Transparent reporting and servicing processes aligned to upgrade finance, membership transfers, and recurring fee structures.
Regulatory confidence: We navigate the complex timeshare/tourism-finance regulatory environment so you don’t have to.

Timeshare and vacation ownership lenders need more than just basic servicing—they require consumer-facing brand alignment, compliance, and customer experience excellence. With portfolios concentrated in vacation destinations, customer service and transparency are essential.

Concord has long been a market leader in vacation ownership loan servicing, delivering solutions that include consumer portals, collections, backup servicing, and compliance support. By partnering with Concord, resorts, lenders, and investors can improve customer satisfaction while safeguarding portfolio performance.

What We Do: End-to-End Credit Administration

We provide end-to-end credit administration services designed to connect investors, originators, and consumers. Our workflow ensures seamless portfolio management, compliant servicing, and trusted results across every stage of the credit lifecycle.

Investors

Fund

Originators

Borrowers/
Consumers

deal-level credit administration

deal-level portfolio administration

Foundational Technology Innovation

Technology is at the core of Concord’s services. With Concord Link, AI-driven insights, and built-in compliance systems, we deliver secure, efficient, and transparent portfolio management.

Stable and Performant Platform with Distinct Value Proposition

• Purpose-built, highly configurable, and flexible platforms, battle-tested in serving specialty end-markets.
• Proven ability to meet client needs across varied asset types and delivery models at scale.
• Modernized architecture with continued investment in features.
• Functionality and value-added capabilities.

Next-Gen Technology Significantly Expanding Value Proposition

• Best-in-class technology platform informed by review of competitive solutions and built for specialty lending markets.
• Modern architecture enables lower costs and greater efficiency for new product development and new market entry.
• Extensive configuration and scripting capabilities enabling faster implementations.

Why

Concord brings decades of expertise, cutting-edge technology, and a proven track record of delivering exceptional results for clients across industries. Our commitment to reliability, innovation, and customer success makes us the partner of choice.