Master Servicing

Independent Master Servicing for Governance and Investor Confidence

Concord Servicing’s Master Servicing provides a unified control layer that protects investor capital and ensures operational discipline across portfolios. Unlike traditional servicing models, Master Servicing integrates oversight, verification, custody, and reporting into one seamless framework—catching errors, preventing fraud, and safeguarding liquidity before risks escalate.

Master Servicing is designed for institutional investors, originators, and warehouse lenders who demand transparency, governance, and continuity in their portfolios. By bundling Capital Administration and Portfolio Administration Services, Concord delivers a scalable, technology-enabled model that restores trust and enhances competitive positioning.

Key Features:

• Verification Agent: Independent recalculation of performance metrics, asset eligibility, and covenant compliance.
• Calculation Agent: Neutral computation of waterfalls, investor distributions, and facility tests.
• Custodial Services: Independent safekeeping of documents and collateral with a clear, auditable chain of custody.
• Collateral Management: Real-time monitoring of asset pools, substitutions, eligibility, and concentrations.
• Borrowing-Base Verification: Independent validation of advance requests against conforming collateral.
• Fund Administration: Consolidated reconciliation, accounting, and reporting across multiple servicers.
• Backup Servicing: Shadow servicing and rapid conversion capability to ensure continuity if a primary servicer fails.
• Investor Reporting: Transparent reporting of performance, cash flows, and compliance to rating agencies, trustees, and lenders.

Key Benefits:

• Transparency & Early Detection: Real-time oversight surfaces discrepancies, trigger breaches, and collateral deterioration before they become systemic issues.
• Investor Confidence & Market Execution: Independent governance resonates with rating agencies and institutional lenders, supporting tighter spreads, higher advance rates, and stronger market acceptance.
• Operational Risk Mitigation: Integrated custody, collateral monitoring, and reconciliation eliminate blind spots that have historically led to fraud and operational failure.
• Continuity & Resilience: Built-in backup servicing ensures uninterrupted cash flow, borrower servicing, and reporting even if a primary servicer defaults.
• Scalability & Efficiency: Supports portfolio growth without adding back-office burden, enabling faster capital deployment with robust governance.
• Competitive Advantage in Acquisitions: Makes portfolio purchases more attractive by providing independent verification, operational audits, and built-in oversight mechanisms.