Account Management Services | Concord Servicing Experts

Comprehensive Account Management for Loans and Leases

Concord Servicing’s Account Management services provide lenders, investors, and capital markets participants with comprehensive oversight and administration of borrower accounts throughout the loan or lease lifecycle. From onboarding to payoff, Concord ensures that customer interactions, account updates, and servicing processes are handled with accuracy, compliance, and efficiency.

By leveraging Concord’s technology-enabled servicing platform and industry expertise, lenders can deliver a superior borrower experience while ensuring data integrity, regulatory compliance, and investor confidence. Account Management serves as the foundation of operational excellence—supporting both day-to-day borrower interactions and long-term portfolio health.

Key Features:

Customer Onboarding & Activation: Seamless borrower onboarding, including account setup, welcome communications, and system integration with originators and investors.
Ongoing Account Maintenance: Management of borrower information, payment schedules, escrow balances, and account adjustments.
Customer Communication & Support: Multi-channel support (phone, web, portal, email, SMS) for payment inquiries, account updates, and issue resolution.
Payment Processing Integration: Linking borrower accounts with billing, payment processing, and collections for a streamlined servicing experience.
Delinquency & Hardship Management: Monitoring of accounts for past-due balances, applying hardship or modification programs, and supporting workout strategies.
Data Integrity & Compliance: Ongoing account audits, compliance monitoring, and alignment with CFPB, FDCPA, and investor reporting requirements.

Key Benefits:

Improved Borrower Experience: Proactive account support enhances borrower satisfaction, reduces delinquencies, and strengthens brand loyalty.
Operational Efficiency: Centralized account management reduces administrative burden, improves accuracy, and ensures consistency across portfolios.
Regulatory & Compliance Confidence: Independent oversight and robust controls help institutions stay aligned with consumer protection and investor governance standards.
Transparency & Data Integrity:Reliable account data supports accurate investor reporting, performance tracking, and capital markets execution.
Scalability & Flexibility: Easily adapts to portfolio growth, new asset classes, or evolving borrower expectations without increasing internal resource strain.
Integration Across Services: Account Management connects seamlessly with Concord’s Payment Processing, Collections & Recovery, and Reporting & Analytics to create a complete servicing solution.

What We Do: End-to-End Credit Administration

We provide end-to-end credit administration services designed to connect investors, originators, and consumers. Our workflow ensures seamless portfolio management, compliant servicing, and trusted results across every stage of the credit lifecycle.

Investors

Fund

Originators

Borrowers/
Consumers

deal-level credit administration

deal-level portfolio administration

Custom Solutions for Unique Loan Dynamics

Our clients span industries where reliable credit administration is essential. Concord provides customized solutions for investors, originators, and service providers in home improvement, solar, vacation ownership, and capital markets.

commercial / equipment

home improvement / energy efficiency

solar

vacation ownership

fintech / BNPL

specialty vehicle / power sports

educational certification programs

elective medical

subscription & settlement programs

Foundational Technology Innovation

Technology is at the core of Concord’s services. With Concord Link, AI-driven insights, and built-in compliance systems, we deliver secure, efficient, and transparent portfolio management.

Stable and Performant Platform with Distinct Value Proposition

• Purpose-built, highly configurable, and flexible platforms, battle-tested in serving specialty end-markets.
• Proven ability to meet client needs across varied asset types and delivery models at scale.
• Modernized architecture with continued investment in features.
• Functionality and value-added capabilities.

Next-Gen Technology Significantly Expanding Value Proposition

• Best-in-class technology platform informed by review of competitive solutions and built for specialty lending markets.
• Modern architecture enables lower costs and greater efficiency for new product development and new market entry.
• Extensive configuration and scripting capabilities enabling faster implementations.

Why

Concord brings decades of expertise, cutting-edge technology, and a proven track record of delivering exceptional results for clients across industries. Our commitment to reliability, innovation, and customer success makes us the partner of choice.