Customer self- or full-service payment convenience, multichannel communication, and collaboration are top priorities.
Exceptional client retention documents commitments kept and results achieved.
From scalable technology to bullet-proof compliance, clients get unequaled support.
Concord provides all client support, enabling clients to focus on core business operations.
Bilingual and multi-currency solutions through Scottsdale, AZ and Mexico City offices.
Expert onboarding and implementation for smooth data conversion.
PCI DSS Level 1 compliant, SOC1® Type 2 auditing controls.
Secure workflows and technology maximize data availability, full-site backup protection with international redundancy.
Time-tested compliance systems and protocols adhere to all federal, state, and other regulations.
Customers can pay in the way that best supports them with both self-service and full-service options.
Real-time contact center reporting keeps clients fully informed.
Today’s robust, scalable solutions complement tomorrow’s visionary product and service development.
Comprehensive workflow management solutions to organize billing and collection among multiple portfolios with varying timing and payment features.
Maintains visibility into portfolio performance with auto-generated and on-demand reports via Interlink.
Real-time collections status, balance information and collector statistics dashboard with ability to report historical data.
Incorporation of applicable licensing and consumer protection regulations into effective digital communications channels to maximize reach, responsiveness, and reliability.
Reaction times to customer needs have improved from next-day to right away in many cases.
In turn, this empowers faster and better customer communications, and instills confidence with clients, who appreciate the rapid pivoting to meet demand where most needed.
Understanding the importance of critical documents and what they represent, Concord offers complete document validation including individual files and database inventory tracking.
Inventory can be linked to receivables for reporting and scheduled maintenance, such as returning paid-in-full documents.
Concord provides custodial services encompassing e-vault, backup services, loan validation, and UCC validation to hold clients’ securities – minimizing the risk of theft or loss.
Documents are secured in Concord’s storage vault in fire-proof cabinets.
Documents are secured in a Concord administered e-vault established for each unique lending relationship.
Concord provides loan validation and audit services according to each client’s needs, offering customized solutions unique to individual workflows and filing requirements.
Among the variety of custodial services offered, Concord can streamline client workflow by providing UCC filing verification.
Delinquent Account Debt Recovery
Customized, Consumer-Focused Plans
Innovative measures for debt recovery of severely delinquent accounts.
Customized collection plans based on unique requirements with the ability to adjust based on real-time data from C2 Command & Control.
Collaborative, consumer-focused approaches that result in higher debt repayment.
Responsive service, including real-time reporting capabilities.
Dedicated compliance officer and team; data protection in an external data center.
Multilingual staff located in the US and Mexico.
Improved responsiveness and communication with owners through consumer portal.
Minimized risk with secure and compliant data centers.
Staffed by experienced, bilingual associates.
Incorporates effective digital communication channels to maximize reach, responsiveness, and reliability.
New, highly efficient contact center communication protocols have substantially reduced hold times, enabling reps to focus more effectively on fielding questions and addressing concerns in a completely secure environment.
Contact center employees report that Genesys® is helping them do their jobs more productively and positively.
Customers are benefitting from shorter call hold times, reliable information, and new secure self-service payment and account options.
Clients are receiving robust, up-to-the-minute reporting about both quantity and quality of customer interactions.
Includes private labeling as appropriate for a seamless extension of client branding and communications.
Real-Time Account Information
Credit Card & Auto-Debit Payments
Every implementation team member has worked extensively in servicing and operations—so they know the terrain, the challenges, the frustrations…and the solutions.
HOA & Maintenance Fees Processing
Credit Card Payments
Dedicated Compliance Team
Concord becomes a system of record and payments-paid-via-credit-card, which lowers the number of people needed to facilitate each transaction.
Online credit card payments offer customers the ability to self-pay quickly and securely. Paperless transactions eliminate logistical challenges of tracking “hard copy” payments.
Payment options include one-time and/or recurring bank draft, credit card payments and custom payment plans. The system saves time and automates billing and payment processing for customers.
Includes cost-effective, fully compliant solutions for early-to-late-stage collections, configured to client portfolios.
Improve relationships with customers with customized correspondence based on preferences via Interlink and MAI.
Safeguard customer data using verified third-party providers.
Maximize revenue by combining innovative technology with a diverse set of efficient collection strategies.
Maintain visibility into portfolio performance with auto-generated and on-demand reports via Interlink.