Customer Service
The Best in Class
Why Concord?
Over 30 Years
Leveraging 30+ years of experience, we deliver unparalleled expertise, fostering long-lasting partnerships and innovative loan servicing solutions.
Award Winning
Experience award-winning excellence in loan servicing, consistently surpassing expectations and fostering successful client relationships.
Omni-Channel Communications
Omni-channel communications for seamless interactions, elevating customer experience and boosting engagement across platforms.
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Insights

Revolutionizing Operational Efficiencies: Concord’s AI-Driven Approach
At Concord, we blend human expertise with AI innovation to set a new standard in customer service, u...
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GTCR Acquires Concord: A New Era in Loan Servicing
GTCR, a leading private equity firm, announced today that it has acquired Concord Servicing a leadin...
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Collections as a Service: Enhancing Customer Retention while Maintaining Revenue
A comprehensive loan servicing strategy that includes debt recovery for severely delinquent accounts...
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