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Customer Service

If you are an individual with a loan obligation currently being serviced by Concord, you have come to the right place. Please fill out the form below with as much information as possible and we will do our best to respond within 24-48 business hours.

The Best in Class

Why Concord?

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Over 30 Years

Leveraging 30+ years of experience, we deliver unparalleled expertise, fostering long-lasting partnerships and innovative loan servicing solutions.

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Award Winning

Experience award-winning excellence in loan servicing, consistently surpassing expectations and fostering successful client relationships.

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Omni-Channel Communications

Omni-channel communications for seamless interactions, elevating customer experience and boosting engagement across platforms.

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Insights

Revolutionizing Operational Efficiencies: Concord’s AI-Driven Approach

At Concord, we blend human expertise with AI innovation to set a new standard in customer service, u...

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GTCR Acquires Concord: A New Era in Loan Servicing

GTCR, a leading private equity firm, announced today that it has acquired Concord Servicing a leadin...

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Collections as a Service: Enhancing Customer Retention while Maintaining Revenue

A comprehensive loan servicing strategy that includes debt recovery for severely delinquent accounts...

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