Your Partner in Vacation Ownership Loan Servicing
We deliver compliant, flexible, and scalable loan servicing solutions to meet the demands of the vacation ownership industry – and their members.
Why Choose Concord?
30 + Years Servicing the Vacation Ownership Industry
Our roots run deep in vacation ownership, which gives us the insight to intelligently serve this evolving industry.
Powerful Portfolio Performance
We help you reduce risk, keep delinquencies low and improve cash flow for better returns and exceptional portfolio performance.
Dedicated Onboarding
With over 300+ successful implementations, our dedicated onboarding team is with you every step of the way to help ensure a smooth transition.
Vacation Ownership Loan Servicing Solutions
Maintenance Fee
Billing & Collections
We provide full-scope servicing for annual property management HOA and maintenance fees.
Hybrid Service
Our contact center technology platform provides customer self-service and helps facilitate collections.
Complete Loan Servicing Operations
We can provide every capability needed to service the entire lifecycle of your loans.
DELINQUENT ACCOUNT RECOVERY
Cost-effective, customizable, and compliant late-stage collections from Blackwell® Recovery Collection
DOCUMENT CUSTODY
Secure on-site and e-vault document storage, UCC validation and audit services
BILINGUAL CALL CENTERS
Contact centers in Arizona and Mexico allow customer self-service to make PCI-compliant credit card and check payments
REPORTING
Data as actionable information with trueBI™, an online business intelligence platform
PRIVATE LABEL
Complete private label branding available across communications – including call centers
DISASTER RECOVERY
Protocols to store data on our backup servicer’s system to cover any contingencies
DATA INTEGRATION
Smooth data exchange for disparate systems using standardized APIs.
ACH AND CREDIT CARD PROCESSING
One-time and recurring bank draft, credit card payments and custom payment plans.
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