Your Partner in Vacation Ownership Loan Servicing

We deliver compliant, flexible, and scalable loan servicing solutions to meet the demands of the vacation ownership industry – and their members.

Why Choose Concord?

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30 + Years Servicing the Vacation Ownership Industry

Our roots run deep in vacation ownership, which gives us the insight to intelligently serve this evolving industry.

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Powerful Portfolio Performance

We help you reduce risk, keep delinquencies low and improve cash flow for better returns and exceptional portfolio performance.

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Dedicated Onboarding

With over 300+ successful implementations, our dedicated onboarding team is with you every step of the way to help ensure a smooth transition.

Vacation Ownership Loan Servicing Solutions

Maintenance Fee
Billing & Collections

We provide full-scope servicing for annual property management HOA and maintenance fees.

Hybrid Service

Our contact center technology platform provides customer self-service and helps facilitate collections.

Complete Loan Servicing Operations

We can provide every capability needed to service the entire lifecycle of your loans.

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DELINQUENT ACCOUNT RECOVERY

Cost-effective, customizable, and compliant late-stage collections from Blackwell® Recovery Collection

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DOCUMENT CUSTODY

Secure on-site and e-vault document storage, UCC validation and audit services

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BILINGUAL CALL CENTERS

Contact centers in Arizona and Mexico allow customer self-service to make PCI-compliant credit card and check payments

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REPORTING

Data as actionable information with trueBI™, an online business intelligence platform

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PRIVATE LABEL

Complete private label branding available across communications – including call centers

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DISASTER RECOVERY

Protocols to store data on our backup servicer’s system to cover any contingencies

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DATA INTEGRATION

Smooth data exchange for disparate systems using standardized APIs.

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ACH AND CREDIT CARD PROCESSING

One-time and recurring bank draft, credit card payments and custom payment plans.