Technology

Interlink^®

Interlink® is Concord’s award-winning, browser-based technology platform that provides real-time access to account/consumer information. Deployed over the internet for both external clients and Concord’s internal staff, Interlink, is fully secured by firewalls and redundancy protocols.

Features and Benefits:

• Access real-time status and balance information and search, view, and notate accounts.
• Accept one-time and/or recurring bank draft, credit card payments, and custom payment plans.
• Generate and schedule interactive reports with drill-down capabilities. Easily export to common file formats for viewing on-line, printed, downloaded, or emailed.
• Multi-currency capabilities that include payment options, payoff quotes, exchange rate calculators, and secure credit card and ACH transaction processing with domestic and international banking affiliates.
• A real-time collector statistics dashboard with the ability to report historical data.
• A call resolution requirement that assures consistency in collector procedures and allows the tracking of reasons for delinquency.
• Bankruptcy and skip tracing screens used to store pertinent legal and contact information.
• Automated and on-demand generation of correspondence such as reminder letters, statements, and coupon books.
• Ability to force, suspend, and reinstate credit reporting.
• All activities such as notes, letters, and transactions are stored permanently.