Supporting collections customers enhances portfolio performance

As Concord President Shaun O’Neill says in a recent Developments Magazine article, “At the same time, creditors need to meet their obligations—meaning dollars must come in—and find the sweet spot between bending rules to enable folks to get over the hump, while maintaining (or even improving) healthy portfolio performance.”

He continues, “Collaborative collections will become an enduring feature of the debt collection world…Respect, empathy, and helping customers to prioritize paying these bills over others will help drive positive experiences.” MORE

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