State-of-the-art Contact Center Services

Fortified with mobile-responsive technology, the contact center is driving triple-digit percentage increases in customer self-service usage to make PCI-compliant credit card and check payments.


Clients are receiving robust, up-to-the-minute reporting about both quantity and quality of customer interactions.

Customers are benefitting from shorter call hold times, reliable information, and new secure self-service payment and account options.

Contact center employees report that Genesys® is helping them do their jobs more productively and positively.

New, highly efficient contact center communication protocols have substantially reduced hold times, enabling reps to focus more effectively on fielding questions and addressing concerns in a completely secure environment.

Includes private labeling as appropriate for a seamless extension of client branding and communications.

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