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Reporting and Business Intelligence Tools
Concord’s reporting system enables immediate changes to staff allocation and coverage, depending on areas of greatest need.
Comprehensive workflow management solutions to organize billing and collection among multiple portfolios with varying timing and payment features
Maintains visibility into portfolio performance with auto-generated and on-demand reports via Interlink
Real-time collections status, balance information and collector statistics dashboard with ability to report historical data
Incorporation of applicable licensing and consumer protection regulations into effective digital communications channels to maximize reach, responsiveness, and reliability
Reaction times to consumer needs have improved from next-day to right away in many cases.
In turn, this empowers faster and better customer communications, and instills confidence with clients, who appreciate the rapid pivoting to meet demand where most needed.