Concord steps in seamlessly if primary servicing fails—
optimizing asset owner portfolio performance, maintaining efficient communications with client’s customers through their MAI solution, and taking over as primary servicer in an agreed-upon timeframe.
Concord works closely with primary servicers
and, where applicable, clients directly to provide comprehensive backup servicing systems mandated by client backup policies and disaster recovery programs.
Complete bilingual capabilities via Mexico City-based contact center
with multicurrency capabilities and a platform that is both domestic and international.
Cold, warm, and hot back-up programs.
Hot backup programs typically back up account information from the primary servicer frequently and creates a mirror database of assets managed by the primary servicer to be ready if called upon. Warm backups typically involve monthly backups with loan data validation, while cold backup is truly a standby system that receives monthly data.