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Servicing simplified so that you can focus on core business operations by allowing Concord to expertly handle all aspects of client support.
Concord optimizes payments, distributes real-time data and performs customer service and delinquency collections to maximize & streamline operations.
Our bilingual contact center leverages a mobile-responsive Genesys CloudTM communication system to provide a prompt and seamless extension of a client/partner brand.
From compliance to customer care, state-of-the-art technology to problem-solving, turnkey to services complementing existing client systems and programs, Concord provides thoughtful and thorough portfolio servicing solutions customized precisely to client needs.
Customer service results show in exceptional client retention and high Net Promoter Scores. In a traditional flagship arena, vacation ownership, average tenure of clients is 12 years, reflecting Concord’s ability to serve highly-complex markets with mission-critical solutions.
Ask us to explain and document our commitment to Compliance, Proactive Outreach, Customized Solutions, Comprehensive Technology Toolkit, Scalability, Transparency, Team Longevity and Coordination, Company Longevity, New Perspectives, and Problem Solving.
“Your loan servicer should be highly motivated to look at your business with an inquisitive, fresh set of eyes—and be eager to learn about you today, and how to help maximize your tomorrow.”