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Concord’s broad array of custom servicing solutions are supported by a comprehensive and compliant data security and compliance platform. The entire product suite is underpinned by compliant and secure workflows and technology, minimizing risk while maximizing data availability and security.
Concord’s disaster recovery processes are tested and proven to ensure business continuity in the event of a disruptive event.
To ensure compliance with varying state and federal regulations, Concord designed and implemented a Compliance Management System (CMS), which outlines the policies and procedures for activities within the Contact Center and identifies the systems and controls in place to ensure consistent compliance with all applicable laws and regulations. Designed to protect clients and their customers, these laws include: Fair Debt Collection Practices Act, Fair Credit Reporting Act, and the Telephone Consumer Protection Act.
Concord’s CMS utilizes a top-down leadership and management approach while integrating specific controls into daily functions and activities. Concord’s full-time Compliance Director oversees all efforts in this area.