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Unsecured Consumer Loans

Leverage over 30 years of loan servicing expertise with Concord’s proven strategy, leading technology, and multilingual dedicated staff. As a servicer, our focus is on delivering innovative technology to improve business outcomes and the health of your portfolio regardless of the industry or asset class.


Custodial Services

At Concord, we leverage our experience and knowledge in all facets of financial product management with solutions tailored to our clients' needs. Because we understand the importance of critical documents and what they represent, we offer complete document validation including individual files and database inventory tracking. Inventory can be linked to receivables for reporting and scheduled maintenance, such as returning paid-in-full documents. Concord provides custodial services encompassing e-vault, backup services, loan validation, and UCC validation to hold clients' securities - minimizing the risk of theft or loss.

Master & Back-Up Servicing

Concord serves as a master/backup servicer for approximately 110,000 loans with combined balances of $2.25 billion. Concord works with the primary servicer to obtain the necessary data and information required to offer extensive master/back-up servicing. To deliver the appropriate level of support, Concord provides cold, warm, and hot back-up programs. Using the interface programming prepared by IT, Concord receives and downloads data into its servicing system on a predetermined frequency, to include all data available from the primary servicer. In warm and hot backup situations, the data can be stored on Concord's systems with a copy made for inclusion on the system for Concord's Disaster Recovery Program.

Primary Servicing

For over 30 years, Concord has been a primary loan servicer for unsecured consumer receivables in multiple sectors, including vacation ownership, home improvement, energy efficiency, and residential solar. The company services in excess of 2,000 portfolios.  Concord services two million+ consumer obligations totaling $7.7 billion, of which $2 billion+ are part of asset-backed securitizations. In addition to primary loan servicing, Concord also serves as a master/backup servicer for approximately 110,000 loans with combined balances of $2.25 billion. Video: Concord Diagram of Business

Blackwell Recovery

Blackwell Recovery combines innovative technology solutions with a diverse set of efficient collection strategies for a healthier portfolio. Offering recovery performance among the highest in the industry, Blackwell Recovery's results oriented approach sets the standard for collections in all the markets we service. Features:

  • Innovative measures for debt recovery of severely delinquent accounts.
  • Customized strategies designed for maximum recovery.
  • Consumer-focused approaches that result in higher debt repayment.
  • Responsive service, including extensive real-time reporting capabilities.
  • Award-winning technology solutions.
  • Data protection with an external data center.
  • Transparency.
  • Dedicated compliance officer.
  • Multilingual, multicultural staff located in Scottsdale, Arizona, and Mexico City.
Video: Blackwell Recovery