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Over three decades, Concord Servicing Corporation has made customer service and an engaged workforce top priorities. Those qualities are at the forefront of everything we do for our clients and partners. Our high Net Promoter Scores (NPS) given by clients and high employee satisfaction ratings prove that our commitments match performance.
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Clients and partners are owners and originators of consumer receivables, secured and unsecured, in a variety of industries including energy efficiency, home improvement, solar, and vacation ownership. Three-plus decades and a positive reputation among existing clients and partners document ability to handle new challenges efficiently, accurately and completely.
As a company, we have amassed more than three decades of client satisfaction in this area. Concord’s core implementation team has completed more than 100 conversions and start-up implementations and possesses more than a century of combined experience.
Concord Servicing has always invested needed dollars and determination to ensure that all compliance initiatives and policies are pursued correctly and completely. Supporting these efforts is a dedicated workforce that buys into the core value of doing it right—which has proven to be a major competitive advantage according to our clients and is supported by our track record.
In addition to primary loan servicing, Concord also serves as a master/backup servicer for approximately 110,000 loans with combined balances of $2.25 billion.
Customer service should drive every part of a top-notch loan servicing and backup organization. This presentation addresses the 10 top areas to be aware of when reviewing options.
Concord’s mobile-responsive Genesys Cloud™ contact center communication system is a hit with clients, collections customers and call center employees.
From deferments and payment plans to conciliatory waiving of late fees and reduction in obligations, creditors are more accepting that economic hardships beyond a customer’s control — including impacts of the pandemic and natural disasters — merit special consideration.
It’s axiomatic. When you hire a loan servicing company dedicated to developing an engaged and empowered workforce, your experiences are hard-wired for better outcomes.
Consistency in the delivery of exceptional service is what Concord’s clients expect, during good times and bad. This is exactly what Concord continues to deliver as we grow and evolve with and through the current pandemic.
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