Over three decades, Concord Servicing Corporation has made customer service and an engaged workforce top priorities. Those qualities are at the forefront of everything we do for our clients and partners. Our high Net Promoter Scores (NPS) given by clients and high employee satisfaction ratings prove that our commitments match performance.
Click a title to read more.
Clients and partners are owners and originators of consumer receivables, secured and unsecured, in a variety of industries including energy efficiency, home improvement, solar, and vacation ownership. Three-plus decades and a positive reputation among existing clients and partners document ability to handle new challenges efficiently, accurately and completely.
Concord Servicing has always invested needed dollars and determination to ensure that all compliance initiatives and policies are pursued correctly and completely. Supporting these efforts is a dedicated workforce that buys into the core value of doing it right—which has proven to be a major competitive advantage according to our clients and is supported by our track record.
Customer service should drive every part of a top-notch loan servicing and backup organization. This presentation addresses the 10 top areas to be aware of when reviewing options.
It’s axiomatic. When you hire a loan servicing company dedicated to developing an engaged and empowered workforce, your experiences are hard-wired for better outcomes.