Hard-line collections attitudes emphasizing enforcement have given way to a “kinder, gentler” approach that takes into account consumer circumstances while honoring continuing cashflow requirements.
At the end of the day, lenders, developers and managers all are finding that leniency—within certain parameters—is ultimately driving better portfolio performance than harsh steps to collect money. In a Developments Magazine article, Concord President Shaun O’Neill talks about how debt collection is evolving to meet both consumer and portfolio performance objectives: MORE
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