Home Improvement Loan Servicing

We deliver compliant, flexible, and scalable loan servicing solutions to meet the demands of loan originators and capital providers – and their customers.

Why Choose Concord?

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15 + Years Servicing the Home Improvement Industry

With extensive experience working with the home improvement industry, our team ensures you – and your consumers – receive the support you need.

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Powerful Portfolio Performance

We help you reduce risk, keep delinquencies low and improve cash flow for better returns and exceptional portfolio performance.

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Committed to Compliance

Our proprietary Compliance Management System helps you maintain consistent compliance with all state and federal laws and regulations, including the FDCPA, FCRA, and the TCPA.

Home Improvement Loan Servicing Solutions

UCC Lien Management

We can handle initial filing, continuations, subordinations and terminations.

Flexible Promo Financing Products

We can partner with you to support interest only, deferred interest, no payment and other loan products.

Contractor and Installation Escalation Management

We provide front-line customer service with configurable workflows.

Complete Loan Servicing Operations

We can provide every capability needed to service the entire lifecycle of your loans.

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DELINQUENT ACCOUNT RECOVERY

Cost-effective, customizable, and compliant late-stage collections from Blackwell® Recovery Collection

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DOCUMENT CUSTODY

Secure on-site and e-vault document storage, UCC validation and audit services

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BILINGUAL CALL CENTERS

Contact centers in Arizona and Mexico allow customer self-service to make PCI-compliant credit card and check payments

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REPORTING

Data as actionable information with trueBI™, an online business intelligence platform

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PRIVATE LABEL

Complete private label branding available across communications – including call centers

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DISASTER RECOVERY

Protocols to store data on our backup servicer’s system to cover any contingencies

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DATA INTEGRATION

Smooth data exchange for disparate systems using standardized APIs.

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ACH AND CREDIT CARD PROCESSING

One-time and recurring bank draft, credit card payments and custom payment plans.