Home Improvement Loan Servicing
Why Choose Concord?
15 + Years Servicing the Home Improvement Industry
With extensive experience working with the home improvement industry, our team ensures you – and your consumers – receive the support you need.
Powerful Portfolio Performance
We help you reduce risk, keep delinquencies low and improve cash flow for better returns and exceptional portfolio performance.
Committed to Compliance
Our proprietary Compliance Management System helps you maintain consistent compliance with all state and federal laws and regulations, including the FDCPA, FCRA, and the TCPA.
Home Improvement Loan Servicing Solutions
UCC Lien Management
We can handle initial filing, continuations, subordinations and terminations.
Flexible Promo Financing Products
We can partner with you to support interest only, deferred interest, no payment and other loan products.
Contractor and Installation Escalation Management
We provide front-line customer service with configurable workflows.
Complete Loan Servicing Operations
We can provide every capability needed to service the entire lifecycle of your loans.
DELINQUENT ACCOUNT RECOVERY
Cost-effective, customizable, and compliant late-stage collections from Blackwell® Recovery Collection
DOCUMENT CUSTODY
Secure on-site and e-vault document storage, UCC validation and audit services
BILINGUAL CALL CENTERS
Contact centers in Arizona and Mexico allow customer self-service to make PCI-compliant credit card and check payments
REPORTING
Data as actionable information with trueBI™, an online business intelligence platform
PRIVATE LABEL
Complete private label branding available across communications – including call centers
DISASTER RECOVERY
Protocols to store data on our backup servicer’s system to cover any contingencies
DATA INTEGRATION
Smooth data exchange for disparate systems using standardized APIs.
ACH AND CREDIT CARD PROCESSING
One-time and recurring bank draft, credit card payments and custom payment plans.
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