1 Concord Servicing Genesys gains client, customer, employee confidence - Concord Servicing

Genesys gains client, customer, employee confidence

Concord’s new contact center communication system is a hit with clients, customers and call center employees.

 

Clients are receiving robust and responsive business intelligence about both quantity and quality of customer interactions. Customers are benefitting from shorter call hold times, reliable and accurate information, bilingual automation, and PCI-compliant secure self-service payment and account options. Employee morale, productivity, and performance are up, up, up. Everyone benefits from being able to react to emergent client needs right away. All this adds up to confident and well-informed clients, customers who feel heard and respected, and employees able to do their jobs with the most advanced tools available. The journey has progressed productively since last August, when Genesys spotlighted Concord’s ongoing transition to a more robust, state-of-the-art communications system. MORE

 

Talk with us. Team up with us. Contact Kyle Derry, kderry@concordservicing.com