Loan Servicing for State Energy and Utility Programs

We deliver compliant, flexible, and scalable loan servicing solutions to meet the demands of loan originators and capital providers – and their customers.

Why Choose Concord?

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15 + Years Servicing Energy and Utility Loans

We have extensive experience managing utility, state and green bank programs.

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Custom-Built Solutions

We design customized loan servicing solutions for the industry’s unique needs.

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Committed to Compliance

Our proprietary Compliance Management System helps you maintain consistent compliance with all state and federal laws and regulations, including the FDCPA, FCRA, and the TCPA.

Loan Servicing Solutions for State Energy and Utility Programs

On-Bill Recovery

We can provide customerfriendly and convenient energy loan payments directly on utility bills.

Deferred Interest and ITC Program Financing Options

We support flexible financing products with ITC buydowns and re-amortization.

Contractor and Installation Escalation Management

We provide front-line customer service with configurable workflows.

Complete Loan Servicing Operations

We can provide every capability needed to service the entire lifecycle of your loans.

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DELINQUENT ACCOUNT RECOVERY

Cost-effective, customizable, and compliant late-stage collections from Blackwell® Recovery Collection

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DOCUMENT CUSTODY

Secure on-site and e-vault document storage, UCC validation and audit services

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BILINGUAL CALL CENTERS

Contact centers in Arizona and Mexico allow customer self-service to make PCI-compliant credit card and check payments

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REPORTING

Data as actionable information with trueBI™, an online business intelligence platform

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PRIVATE LABEL

Complete private label branding available across communications – including call centers

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DISASTER RECOVERY

Protocols to store data on our backup servicer’s system to cover any contingencies

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DATA INTEGRATION

Smooth data exchange for disparate systems using standardized APIs.

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ACH AND CREDIT CARD PROCESSING

One-time and recurring bank draft, credit card payments and custom payment plans.