Fiscal Fitness of clients is always in our sights. At the end of the day, healthy portfolio performance is a key indicator of a job well done. To make this happen, we address account key factors impacting performance, including:
How well we’ve helped achieve a positive life balance with clients’ customers.
Given the financial consequences triggered by the pandemic, our collections policies, sensitivities and outcomes all are focused on finding a way to help collections customers pay their bills in balance with peace of mind.
Perspectives of customer needs, habits and behaviors across a variety of industries to see big-picture aptitude and attitude instead of being lockedinto the silo of any one industry.
Concord’s three-plus decades of experience in vacation ownership/timeshare, energy efficiency, solar, home improvement, renewable energy, marketplace lending, land holdings, and consumer loans gives us a leg up on understanding consumers and how best to enlist their cooperation. All of this helps achieve healthy portfolio performance for our clients. Our overall growth, reflected in assets under management, robust portfolio performance among clients, and enhanced client efficiency gained through successful conversions/implementations, paints a picture of a company able to grow through a pandemic.
Currently, Concord has $7 billion+ assets ($1.7 billion in asset-backed securitizations), handled conversions of four major portfolios over the past nine months, and serves as a master/backup servicer for approximately 175,000 loans with combined balances of $2.9 billion.
Notes Concord President and CRO Shaun O’Neill, “Wide-ranging economic growth, impacts of pent-up consumer demand, and improved satisfaction among employee and consumer populations are spurring organic growth of portfolios across all asset classes, new and expanded partnership opportunities, substantial new originations, and better collection outcomes. This bounceback effect, evident in the first half of 2021, likely will continue in the second half of the year.”