History

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Concord is a dual-site, full-scope servicer for clients who are owners and originators of consumer receivables, secured and unsecured, across a variety of asset classes including home improvement, solar, energy efficiency, vacation ownership, and landholdings. Founded in 1988, Concord services 2M consumer obligations totaling $6.7B, of which $1.7B are part of asset-backed securitizations. Concord also serves as a backup servicer for $2.9B of consumer receivables that are part of structured financings.

Milestones:

1998 – 10 years in business: Servicing 122,000 accounts totaling more than $180 million.

2002 – 15 years in business: Servicing 350,000 accounts totaling more than $350 million.

2003 – Concord introduces INTERLINK®,  a proprietary, award-winning, real-time, browser-based technology platform providing access to consumer information.

2006 – Concord opens a regional office in Mexico City to support Mexican consumer accounts.

2009 – Concord moves to the cloud with an external data center, and develops and deploys C2 Command & Control®, a workflow solution that empowers users to manage collection strategies.

2010 – Concord develops and deploys Qualifly®, a mobile-friendly application that identifies in real-time an individual’s FICO® credit score range.

2011 – Concord launches Blackwell Recovery®, a highly refined collection service to help resolve non-performing financial obligations.

2012 – Concord relocates to a new corporate office in Scottsdale, AZ, to allow for future growth and expansion.

2013 – Concord celebrates 25 years of success! Concord launches DOCKit®, a tactical task scheduling, and tracking tool.

2014 – Concord services over 800,000 accounts totaling $3.0 billion.

2015 – Expansion in Energy Efficiency and Mexican Mortgage Loan Servicing.

2016 – Concord services over 1.8 million accounts totaling $4.5 billion.

2018 – Concord celebrates 30 years as a technology innovator, provider of world-class service, and industry leader.

2020 – Concord services 2.0 million accounts totaling $6.7 billion, of which $1.7B are part of asset-backed securitizations.